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UX Research Manager

Title:
UX Research Manager

Location: 
Remote, anywhere in the United States

Job Description:
We are looking for an experienced UX researcher to join our team. This is a mid-level management position. You will be responsible for helping define and drive the future of our clients’ digital products. You will reveal who our clients’ users are and what they need from their products by conducting research, working with cross-functional teams, and performing usability studies. 

Responsibilities will include:

  • Collaborate with clients on the value, strategy and process for conducting user research
  • Recruit and screen to find qualified survey respondents
  • Gain a rich and full understanding of users through qualitative user research methods such as user interviews, surveys, and observations
  • Analyze the data you’ve gathered on users to synthesize key findings to create:
    • User research reports (for a range of qualitative and quantitative research methods)
    • User personas
    • User stories
  • Help inform product goals by presenting your research findings to other designers, developers and marketers, both internally at Teknicks and externally to our clients

Day to Day Responsibilities & Logistics will include:

  • Report into the Sr. Director of Operations (in the future you will report into a Director of UX)
  • Work closely with the Sr. Director of Client Experience & other internal team members to collaborate on client projects & tasks
  • As this department grows, recruit and hire UX researchers to report into you
  • Support sales team by providing insight to support their presentation and sales process
  • Keep pace with UX and digital marketing trends
  • Regular engagement and networking with UX experts through in-person conferences, social media networks or forums and communities online
  • Contribute to operations development (recruiting future team members, process development and optimization, and tool analysis)
  • Utilize Basecamp, Slack & Zoom for project management and communication 

Role Requirements

  • 3-5 years of UX research experience
  • Bachelors in a human behavior related field (or equivalent work experience)
  • Knowledge of user research techniques including stakeholder interviews, survey development and analysis, user profile development, and customer journeys.
  • Ability to quickly and effectively share research results
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product recommendations
  • Experience with remote testing tools
  • A strong desire for creative problem-solving with a positive attitude
  • Excellent time-management skills
  • Nice to have: experience in UX design research to guide designers on what changes to make to websites to improve the user experience & conversion rates. (Utilizing heat maps, google analytics data, A/B testing and more)

Personality Traits & Competencies

  • Extremely organized and detail-oriented
  • Self-motivated with a drive for expanding knowledge
  • Strong common sense skills
  • Excellent verbal and written communication skills
  • Ability to work well in a team and to shine as an individual
  • Ability to tactfully deliver and accept honest criticism
  • Light-hearted with a good sense of humor
  • Positive, easy-going personality
  • Have a strong passion for human psychology and the study of people
  • Enjoy stepping into the shoes of others to empathize with them and piece together a rich and deep picture of their perspectives and problems
  • Are well-versed in psychology or interested in learning deeply about it
  • Love generating and analyzing complex qualitative and quantitative data

Benefits 

  • Competitive salary
  • Health and dental insurance
  • 401(k) plan with matching
  • Profit Sharing
  • Paid time off program
  • Fully remote company & position (expected to work 9-5pm EST)

Apply Now

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